Refund policy

Thank you for shopping with us! Please read our policy carefully before placing your order.

 

1. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order.
• Once the order is shipped, it cannot be cancelled.
• To cancel, please contact us immediately at [your email/WhatsApp].

2. Returns

Since our planners are printed products, we do not accept returns unless:

• The product is damaged during transit
• You received the wrong item

To request a return:

• Contact us within 48 hours of delivery
• Share clear photos of the product
• Share a proper unboxing video (mandatory)

Requests without an unboxing video may not be eligible for return.

 

3. Refunds

Refunds will be issued only if:

• The product is out of stock after your order
• The item is damaged beyond replacement
• The wrong product was delivered and replacement is unavailable

Approved refunds will be processed within 5–7 business days to the original payment method.

Shipping charges are non-refundable.

 

4. Replacement

If your item arrives damaged or incorrect:

• We will arrange a free replacement.
• Replacement will be shipped within 2–4 business days after approval.

 

5. Non-Returnable Situations

We do not accept returns for:

• Change of mind
• Minor color differences (due to screen settings)
• Slight printing alignment variations
• Incorrect address provided by customer
• Delivery delays caused by courier